Terms of service

OVERVIEW

This website is operated by Serina Lane. Throughout the site, the terms “we”, “us” and “our” refer to Serina Lane. Serina Lane offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms, conditions, policies, and notices referenced herein or available via hyperlink. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the site or use our Services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the store will also be subject to these Terms. We reserve the right to update or modify these Terms at any time by posting updates on this page. It is your responsibility to review this page periodically. Your continued use following any changes constitutes acceptance.

Our store is hosted on Shopify Inc., which provides the e-commerce platform enabling us to sell our products and Services.

SECTION 1 - ONLINE STORE TERMS

By using this site, you confirm that you are at least the age of majority in your jurisdiction, or you have obtained permission from a parent or legal guardian. You agree not to use our products or services for any unlawful or unauthorised purpose, and you must comply with all applicable laws, including intellectual property and copyright laws.

You must not transmit any viruses, malware, or harmful code. Any breach of these Terms may result in immediate suspension or termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse or limit service where necessary to ensure a safe and fair experience for all customers.

You understand that your content (excluding payment information) may be transferred unencrypted and adapted to meet technical requirements of networks or devices. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service without our express written permission.

Section headings are included for convenience only and do not limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

Information on this site is provided for general purposes only and may not always be accurate, complete, or current. You should not rely on it as your sole basis for making decisions without consulting more reliable or primary sources. Any reliance on the material on this site is at your own risk.

This site may include historical information, which is not current and is provided for reference only. We may update or change content at any time, but we are under no obligation to do so. You are responsible for checking this page for changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

We reserve the right to modify, suspend, or discontinue the Service or any part of it at any time without notice. We are not liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service. Prices for our products may change at any time without notice.

SECTION 5 - PROHIBITED USES

You agree not to use the site for unlawful purposes, to violate laws, infringe rights, upload malicious code, spam, or interfere with security features.
Violations may result in termination of your access.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We may refuse, limit, or cancel any order at our discretion, including orders by the same customer, household, account, payment method, or shipping/billing address. We may also reject orders that appear to be placed by resellers or fraudulent parties. If an order is changed or cancelled, we may notify you using the contact details provided.

You agree to provide and maintain accurate, current billing, shipping, and payment information so we can process your orders and contact you if necessary.

For returns or order issues, please see our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may offer access to third-party tools we don’t control or endorse. These are provided “as is” and “as available,” without warranties or liability from us. Your use of such tools is entirely at your own risk, and you should review the third party’s terms.

Any new tools or features added to the site will also be covered by these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for examining or evaluating their content, accuracy, policies, or practices, and we do not endorse or assume any liability for them.

Any use or purchase made through a third-party website is at your own risk. Please review their terms and privacy policies before engaging in any transaction.

SECTION 9 - COMMENTS AND FEEDBACK

By submitting comments or suggestions, you grant us rights to use, edit, and publish them.
You agree not to submit unlawful, offensive, or infringing material.

Customer reviews displayed on this website are submitted by customers who have completed a purchase with us. Review invitations may be sent following an order, and reviews are linked to the corresponding transaction. Reviews reflect individual customer experiences and opinions and do not represent guarantees or claims about product performance.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. By using this website, you consent to the collection, use, and handling of your information as described in that policy and as required by applicable privacy laws.

SECTION 11 - ERRORS AND OMISSIONS

From time to time, our site or Service may contain errors or omissions related to product descriptions, pricing, promotions, shipping costs, delivery times, or availability. We reserve the right to correct errors, update information, or cancel orders at any time if information is inaccurate — including after an order has been placed.

SECTION 12 - PRODUCTS OR SERVICES

Some products or services may be available only online and in limited quantities. Purchases are subject to our Returns Policy.

We may limit sales of products or services to certain people, regions, or order quantities. Product descriptions, pricing, and availability can change at any time without notice, and we may discontinue any product. We try to display product images and colours accurately but cannot guarantee your screen’s display is exact. In some cases, we may fulfil orders through trusted fulfilment partners to ensure efficient delivery.

SECTION 13 – WARRANTY DISCLAIMERS & LIMITATION OF LIABILITY

Nothing in these Terms limits or excludes any rights you have under the Consumer Rights Act 2015 or any other applicable UK consumer protection laws.

We do not exclude or limit our liability for:

  • Death or personal injury caused by our negligence

  • Fraud or fraudulent misrepresentation

  • Any breach of your statutory rights

Except as required by law, the Service and all products are provided “as is” and “as available.” We do not guarantee that the Service will be uninterrupted, timely, secure, or error-free.

To the maximum extent permitted by law, Serina Lane shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, data, or business opportunities arising from your use of the Service or products.

Where liability cannot be excluded, our total liability shall be limited to the amount paid by you for the product or service giving rise to the claim.

SECTION 14 - INDEMNITY

You agree to indemnify and hold harmless Serina Lane and its affiliates from any claim or loss arising from your breach of these Terms.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions remain valid.

SECTION 16 - TERMINATION

These Terms are effective until terminated by you or us. We may terminate access at any time for violations or other reasons.

SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Serina Lane regarding the Service.

SECTION 18 – GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of England and Wales.

You agree that any disputes arising from these Terms or your use of the Service shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

SECTION 19 - CHANGES TO TERMS

We may update these Terms at any time by posting the revised version on this page.

SECTION 20 – CONSUMER RIGHTS (UK)

If you are a consumer based in the United Kingdom, you are entitled to statutory rights under the Consumer Rights Act 2015, including that goods must be as described, of satisfactory quality, and fit for purpose.

Nothing in these Terms affects those legal rights.

SECTION 21 - CONTACT US

Questions regarding these Terms should be sent to us at:

Serina Lane
Email: info@serinalane.com
Customer Support  
Monday – Friday: 9am – 5pm  
Weekends: 10am – 5pm